Customer service, designed around you!
Teleperson reimagines the end-to-end customer service journey, designed to put you in control!
TRUSTED By a growing number of customers, investors and partners
Consumers
won’t willingly do business again with a company that left them unhappy
Consumers
will switch to another company after more than one bad experience
Consumers
feel increasingly stressed and exhausted when dealing with customer support
Consumers
report anger from a poor customer care experience
Company Hub
Effortless engagement with every brand you shop from
Bring together 100% of the companies and brands you shop from for effortless engagement with all
Unified engagement across the Company Hub
Teleperson will bring together 100% of the companies & brands you shop from, unifying the customer service journey across all
Receive insights across the Company Hub
Gain unique insights from and control over each company where you shop, like canceling unused subscriptions or comparing spend activity across time
Portal for direct engagement and info
Understand each company you shop with and, for those integrated with Teleperson, engage directly like product comparison, direct payment, or address any question you have
Cross company loyalty program
Gain (and spend) loyalty points across every company you shop from
Receive personalized discounts or promotions
Companies can offer specific discounts and promotions for you directly through Teleperson
Payment support programs for critical bills
Teleperson will offer low-interest micro-loans to support users in making payments on a month-to-month basis
The thing I noticed most about the inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
Pelle Blarke
International Strategy and Operations Manager, Wolt
CONCIERGE
Welcome to your personal Concierge for anything you need!​
Teleperson represents a concierge designed to help you in any customer service need as well as offer insights on how best to engage and manage any brand you shop with
Contextual Routing through AI
Routing based on the specific issue, history, context, sentiment and customer preference with each call
Direct-to-Human
Teleperson’s Concierge will bring you directly to the department you need (no more call tree!)
Voice / SMS based on Customer Preference
Chatbot functionality combines voice with text, for the fastest means of communication
Concierge Everywhere
Engage with your Teleperson Concierge through mobile (via Teleperson application), social, or video interaction post-call
Support from Dial-up to hang-up
Teleperson’s Concierge is you from first pick-up to the end of the call with full transcription and complete call memory
Multilingual Capabilities
Teleperson’s Concierge speaks multiple languages with automatic translation between you and the companies you shop with
Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.
Dane Burgess
Customer Support Director, Linktree
Community
Meet your fellow customers from every brand you shop with
Connect with, learn from, and engage with customers who shop at the same brands as you!
Engage with your community by product
Connect (again) with your friends based on shared companies, products or services
Discover products / services through your community
Learn about new products or services based on your community, both based on active search and sponsored ads
Receive discounts in group purchases
Receive discounts or free gifts from your favorite companies seeking to engage with you and your friends
Expand network with others on hold with same company
Hate waiting on hold alone? Meet others who are also on hold with the same company, with additional search options (such as issue)
Customize product testimonials
Read product or service testimonials based on your friends and the specific community you’re interested in
Form groups for product / innovation crowdsourcing
Form groups to proactively recommend ways to improve a given product or service
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Dane Burgess
Customer Support Director, Linktree
MESSENGER AND OMNICHANNEL
Deliver conversational support where it works best for your customers
Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.
- Dramatically reduce your support volume
- Provides safe, trustworthy answers
- Designed for efficiency
Customizable messenger
It's your messenger—so have it match your brand with infinite design options.
Configurable experiences
Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Dane Burgess
Customer Support Director, Linktree
- Dramatically reduce your support volume
- Provides safe, trustworthy answers
- Designed for efficiency
Customizable messenger
It's your messenger—so have it match your brand with infinite design options.
Configurable experiences
Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager, Godtlevert
