AI Agents in Customer Service – a Brief History
AI agents have transformed customer service, offering faster and...
Jesse Hollander 22 Mar 2025
AI agents have transformed customer service, offering faster and more personalized support. This evolution spans...
Jesse Hollander 2 Mar 2025
The Voice of the Customer: How AI is Reshaping Customer Service Expectations A recent press...
Jesse Hollander 9 Feb 2025
At its core, neurosymbolic AI represents a fascinating fusion of two distinct approaches to artificial...
Jesse Hollander 15 Jan 2025
Recent research published in the Journal of Retailing and Consumer Services: “Impact of Gen-AI chatbots on consumer services experiences and...
Jesse Hollander 13 Dec 2024
The landscape of customer experience is undergoing a profound transformation, driven by the rapid advancement of AI agents. This evolution...
Jesse Hollander 20 Nov 2024
The evolution of customer service technology has reached a pivotal moment. While chatbots have become ubiquitous across digital platforms, a...
Jesse Hollander 5 Oct 2024
The world has changed significantly since we first started buidling Teleperson in 2021. This was before ChatGPT and the hurried...
Jesse Hollander 21 Jun 2024
Chatbots need to sound less…boty On what should have been an everyday transaction—the ability to take payment from a customer—there...
Jesse Hollander 15 May 2024
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say...
