Teleperson is a customer service app that helps customers engage with all of the companies they make monthly or semi-frequent payments to with a seamless and consistent experience. Through Teleperson, customers can directly reach the right customer service department without going through the traditional call tree or, where relevant, manage their needs through the Teleperson chatbot. Additional services offered by Teleperson includes product and service discovery, personalized wait-on-hold experiences and omnichannel review options.

Data privacy is a critical consideration for us! We are in the process now of implementing enterprise-level compliance programs to ensure your data is secure. At our early stages, we are working with MX, a third-party data provider. We are also exploring opportunities around integrating blockchain technologies to further ensure data transparency and security. For more information, visit: how-we-secure.teleperson.com for more information about the Teleperson compliance program.

The purpose of the Teleperson Concierge is to support you in whatever your needs are. This includes first deciding (through our AI engine) or inquiring (if not clear) which path—chatbot or human—is most optimal for achieving the specific objective. The Concierge will have a memory of each and every transaction across vendor buyer journeys; for example, remembering that a person’s ticket purchase on American Airlines last year was 23.3% cheaper than Jetblue. The Concierge will provide a uniform experience across each Vendor in an end-customer’s Vendor Hub, from beginning of the call (“Hey Teleperson, I need to call AT&T”) to the end of the call (“John, how was the call with AT&T? Sounded like it went well! Anything else you’d like me to ask AT&T about?”). The Concierge will provide a consistent experience across all vendors, regardless of the vendor or transaction type. With each transaction, the Concierge will learn more about the end-customer’s behavior and preferred choices in different contexts. End-customers will be able to personalize the Concierge’s voice, creating a ‘personal assistant’ feeling to the full customer service experience. Furthermore, the Concierge will be proactive in its customer service offering, allowing companies to reach out to individual customers based on past transactions or specific deals. An example of this: “Hey John, AT&T would like to offer you $10 off your next bill if you answer a few questions about the service. Any interest?” In addition, anonymized intelligence can be provided to Vendors based on their customers’ behavior (e.g., 62% of customers prefer to speak with an agent when interested in new products). Importantly, for SMBs, the Concierge will provide a voice AI capability which SMBs lack and which larger enterprises can leverage in winning market share or providing more enjoyable experiences. Teleperson’s Concierge will ultimately encourage more use of the application and ultimately provide a consistent and enjoyable experience for the consumer.

The Teleperson Vendor Hub provides a single place to manage all your vendors. These could include companies from various industries, including Insurance (home, auto, boat, etc.), Finance (credit cards, bank, etc.), Subscriptions (streaming, news, magazines, audio, etc.), Television (cable, satellite), Recent purchases (furniture, home improvement, electronics, etc.) and Public Utilities (gas / electric, water, trash services, etc.), among others. Once added, you can then manage all of his account management needs through the Teleperson app.

This means that you share at least one other vendor. In future versions of the platform, you will have the opportunity to choose the number of companies you share (for example, only show me people with whom I share 10 companies). Of course, you can decide not to be included in other people’s communities by simply going ‘incognito’ in the settings page. This means you will be seen in the community page of fellow Teleperson members with whom you share at least one vendor

With Teleperson’s YouZak, customers can choose to engage with various content, coupled by contextual recommendations (e.g., based on estimated wait time: 10-15 estimated wait time will lead to recommendations of media that fit that period, such as Ted talk or article). When the human representative is available to speak, the consumer will receive a pop-up alerting him to join the human representative. You can set various media to default through their Teleperson settings. Media accounts can be synced to provide further information with Teleperson and the system’s AI can recommend specific media from each account with the appropriate timeline. YouZak will provide integrations with multiple media outlets.