AI Agents in Customer Service – a Brief History
AI agents have transformed customer service, offering faster and...
Teleperson is redesigning the much hated customer service industry with trust, transparency, and control for companies and the customers they serve.
Teleperson’s agentic AI solutions transform customer service through an AI-powered digital concierge that connects customers with their favorite brands instantly. Our sophisticated AI agents provide personalized, concierge-level service, creating tailored experiences for consumers while eliminating traditional barriers like phone trees and hold times. The Teleperson Concierge anticipate needs, facilitate effortless interactions, and provide real-time solutions that evolve with each customer engagement.
Our redesign builds a a frictionless bridge between brands and consumers, turning routine (and much hated) customer service into meaningful, personalized relationships between companies and the customers they serve.
believe customer service is more important than ever
consider personalizing the CX a top priority
Consumers choose & control their customer service preferences
Consumers can connect and engage with fellow customers
Consumers clearly understand what’s possible and how to engage with each company
Continuous customer centricity increases trust between your customers and your company
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Chief Executive Officer
CEO, Co-Founder
Jesse will lead the overall strategic and corporate growth of Teleperson. Jesse has been involved in finance, operations and growth strategy since 2006, beginning as a cross-border M&A analyst and continuing, post MBA in 2010, co-founding an M&A advisory shop working with global private equity firms interested in East Africa.
In 2013, Jesse shifted to market intelligence, first heading up the strategy division for a global market research firm, then working briefly for a Menlo, CA-based startup in qualitative, online intelligence, before joining Frost & Sullivan, a global research & consulting firm, where he began in business development and now serves as a consultant in the business & financial services group. Separately, Jesse is VP, Growth of an AI startup focused on human motion analysis leveraging machine vision rather than sensors.
He graduated from Boston University with a BA in psychology and from Hult International Business School with an MBA focused on international finance and entrepreneurship. Jesse’s core skillset is in finance and strategy.
Eben Hall
COO, Co-Founder
Eben Hall is the CEO/CRO of HMC3 and COO of Teleperson. Mr. Hall is a serial entrepreneur and has delivered excellence by capitalizing on over 20 years of IT project leadership and building business relationships for SaaS startups and global enterprises across many needs including ERP implementations, contact centers, business development, 6σ black belt process improvement, information security, data warehouse & analytics, and change management.
His diverse business experience includes: Chubb Insurance, Wolters Kluwer, Anthem, General Electric (GE Capital – Commercial Finance), Deloitte Consulting, BaxAlta, B. Braun Medical and Carlson Companies focusing on the healthcare and financial services industries. In particular, he has counseled many senior IT leaders, CISOs and CIOs over his tenure from organizational change to the development of project management offices and the execution of strategic projects. In the 2015, Mr. Hall has formed his latest venture focused on IT as a Service, HMC3 LLC, which has full-service practices for Customer Experience, Enterprise Systems and Cybersecurity needs. HMC3 staffs using its international bench to provide a blended resource model. As acting COO of Teleperson, he is using both his IT and Business skills to develop a SaaS company focused on transforming customer service. Other example of his leadership was at Anthem where he successfully led the execution of a $50M initiative to implement a state-of-the-art Omni-Channel Contact Center solution.
Prior to Anthem, Mr. Hall developed his IT leadership skills within GE’s executive leadership programs. While at GE, he led various projects. The most complex project was global a $400M Oracle ERP implementation to update GE Health Care Financial Services and other GE Units processes to improve their competitive edge in the market place. By cultivating relationships with sales, business/product development, finance, operations and IT leaders, Mr. Hall has developed a strong track record as lead growth and to achieve the business vision as a leading change agent.
Mr. Hall received a BS Mechanical Engineering from Lafayette University and a Master of Engineering degree from the University of Pennsylvania. He lives with his wife and 3 children in Johns Creek, GA.
Interim CTO
Interim CTO
An experienced product executive and entrepreneur with a proven track record of founding, scaling, and successfully exiting companies, notably in AdTech, gaming, SaaS, and design. With over a decade of experience, Mangesh has held key roles, including Chief Product Officer at Airpush and VirtualSky, and co-founding TechDigita (Bidstalk). His contributions were pivotal in Golivemobile’s ascent to Fortune 500 status.
Specialising in product strategy, team leadership, and simplifying complex technologies, Mangesh has driven the success of mobile apps, SaaS platforms, and AdTech products. With deep expertise in emerging technologies like Web3 and AI, Mangesh continues to push the boundaries of digital innovation, positioning projects for market success.
Founder, CCMC
President, CEO, Co-Founder, CCMC
Scott’s creed for creating an extraordinary customer experience is simple: invest in those actions that lie at the intersection of increased customer loyalty and a favorable return on investment.
Over the past 35 years, Scott has been empowering marketplace leaders from all industries to deliver a more profitable customer experience by helping them leverage good science.
As he sees it, good science isn’t about just keeping score or chasing a number. Good science consists in using the voice of the customer to compel those actions that yield the best ROI for improving the customer experience.
Having collaborated with more than 500 companies, worldwide, in nearly every sector, Scott has a well-rounded, results-focused, and practical perspective on how to make the leap from measuring to managing the customer experience.
A social scientist by training – in the disciplines of Social Psychology and Communication – Scott has a special affection for data, applied analytics, and the value of a fact-based approach to engineering a better customer experience. A pragmatic business analyst by vocation, he believes that the secret sauce for realizing customer experience profitability is motivating managers to translate the voice of the customer into a business case.
As Scott often remarks, “data doesn’t take action – people do.” Scott’s forte is helping companies translate voice of the customer survey data into effective, actionable business plans. An emerging thought leader, Scott’s work and perspectives are routinely featured in the national and international conversation about the customer experience.
You might read about his views in The Wall Street Journal, The New York Times, The Washington Post, USA Today, Business Week, Forbes, or Money. Or perhaps you might see his work referenced on CNN, MSNBC, or CBS News.
Scott lives in Alexandria, Virginia with his wife Jennifer and enjoys spending most of his free time with his three children, (Ellen, Elizabeth and Ben) and his first grandchild, Bailey.
Head of Customer Care, College Board
Joel Johnson, MBA, currently serves as Vice President of Customer Engagement & Experience at The College Board, bringing extensive experience in customer care and operations from previous roles. Prior positions include Head of Customer Care – Americas at Dyson, Regional Director – West at Wayfair, and Senior Vice President of Operations & Client Services at ResMan Property Management Software. Additionally, Joel held the role of Director of Client Services at IHUBApp, where responsibilities included overseeing client relations and general management functions.
Teleperson was designed to solve the pain and frustration of customer service for both companies and customers. We do this by providing a customer-centric platform that unifies and enhances the customer service experience for customers while, for companies, turning customer service from a cost center into a profit center. Contact our team for more information here.
Yes! If you hate the impersonal, frustrating, and lonely experience of customer service today, join us today to unify all of the companies you shop from and engage with the Teleperson Concierge for all of your needs.
Yes! At the end of the day, we help companies make money, save costs, and remain on the bleeding edge of customer service technology, helping them save costs around investment or new technology. We engage with companies on multiple levels of integration. Contact us today to learn more.
