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The Amazonification of Customer Service
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say
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The Amazonification of Customer Service
April 30, 2024
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say
Shifting Customer Service from Pipe to Platform
April 26, 2024
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should
The Case for a B2C Strategy for Teleperson
April 26, 2024
Organizing the chaos Before Truebill, a person’s subscriptions were all over the place—some that were paid monthly, some never used but
Why Teleperson
April 26, 2024
To me, it was insulting. Clickity Click. The sound was to convince me that the chatbot with whom I was
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Digital Experience Platform
Learn why brands need a Digital Experience Platform (DXP) to connect with customers across channels.
Digital Experience Platform
Learn why brands need a Digital Experience Platform (DXP) to connect with customers across channels.
Digital Experience Platform
Learn why brands need a Digital Experience Platform (DXP) to connect with customers across channels.
Digital Experience Platform
Learn why brands need a Digital Experience Platform (DXP) to connect with customers across channels.
Digital Experience Platform
Learn why brands need a Digital Experience Platform (DXP) to connect with customers across channels.
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- 04/30
- 04/30/2024
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say…
- 04/29
- 04/26/2024
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should…
- 04/29
- 04/26/2024
Organizing the chaos Before Truebill, a person’s subscriptions were all over the place—some that were paid monthly, some never used
- 04/29
- 04/26/2024
To me, it was insulting. Clickity Click. The sound was to convince me that the chatbot with whom I was…
- 04/29
- 04/26/2024
In a recent advisor call I was introduced to Alex Hormozi’s Value Equation, which is a neat qual/quant model to…