With Teleperson, you will (finally) love customer service from 100% of the companies and brands you shop from
our inspiration
Observations driving our A-ha moment
Companies, focused on profit, have erected barriers for customers to engage, post-purchase
While customers are applying their Amazon-level expectations for how they’d want to engage a company post-purchase, companies are focusing on managing costs, driving more barriers for customer-centric customer service
Lower barriers between companies and their customers will drive positive engagement
This works only if we can make the customer service experience less terrible (or rather, awesome)
More positive engagement lead to greater profit (both top and bottom-line)
93% of customers are likely to make repeat purchases with companies that offer excellent customer service while it costs 5-7x more expensive to acquire a new customer than keep one
Demo Day
Check out our recent pitch at the XRC Demo Day 2023
FREQUENTLY ASKED QUESTIONS
FAQS
Why would I need Teleperson if artificial intelligence is proliferating in customer service?
Good question! We argue that companies are used to deplying AI chatbots designed principally around thier internal metrics (often, if not primarily profit-centric) and that the large majority of AI tools remain too limited to account for the dizzying amount of customer service needs out there. We believe that technology should be leveraged to provide choice and control for customers in deciding the typc of customer service desired. We love artificial intelligence, and are committed to bringing together the best-of-breed technology to build truly awesome customer service. AI chatbots though are a means to an end for us, the end being a truly customer-centric design where the customer comes first in customer service.
Is Teleperson just another chatbot?
No. While Teleperson offers a personalized concierge that can take the form of a chatbot, the intelligence and conversational ability of our concierge goes well beyond your average AI chatbot. The Teleperson Concierge remembers your specific customer needs based on the companies you shop at. It learns your preferences for companies and brands and can make recommendations to help in product discoverability. The do-it-yourself (DIY) experience on the Teleperson platform is also entirely free (we charge for when you need support to get things done; see below).
What information do you collect?
All information collected will be entirely transparent while also allowing you to control not only what inofrmation is shared but with what company you wish to share it with. The information we collect can include your name, address, phone number, email, social media information, and various demographic information (age, income range, location). If you decide to automatically generate companies in your company hub, we’ll be able to access financial analysis—though we do not access your actual accounts. We use MX, a thoroughly secure, third-party app, that is designed to connect your bank account with Teleperson.
What do you charge for?
For consumers, we offer a premium do-it-for-me (DIFM) service that is basrd on the complexity of the customer service need you have (with specific requests alloted a certain number of hours). We have three levels to choose from, starting at $19.99/month for five hours, up to $99.99/month for 24 hours, with significant savings if purchased on an annual basis. For companies, we charge based on the type and quantify of insights generated on the platform along with premium offerings such as surveying tools and digital advertising.
I’m convinced! How do I join Teleperson as a consumer?
It’s easy! Just register with the Teleperson platform today, all completely for free! If you have any questions, don’t hesitat to reach me at [email protected] to learn more.