Enhancing the
Human Connection
Teleperson is redefining customer service by enabling the customer to control their experience.
Our Partners
Trusted by leading companies
Check out how Teleperson works
About us
Teleperson builds context
into the customer service experience
What we believe
People want their problems solved and should have better experience in how they engage, manage and derive value from their vendors
How we work
We bring together best-of-breed AI with systems that enhance the human connection between companies and their customers
What we do
We improve the customer service experience while empowering customers to maximize their vendors
Provide feeling of control
Facilitates social media sharing
Greater customer experience
Integrates company into the life of the customer
Create human connection with customers
Improve ways to collect customer feedback
Outsourced contact center technology
Personalize your brand for customers
Our Products
What we’re building to change the game of customer service
Teleperson represents the next evolution in customer service, providing personalized, rich experiences centered around the customer.
1. Concierge
Built around awesome customer experience
2. Vendor Hub
Your vendors centralized and centered on you
3. Community
Discover products & services found in your community
4. YouZak
Transforming wait times into enjoyable experiences
Contextual Routing Through AI
Direct to Human
Voice / SMS based Customer Preference
Concierge Everywhere
Support from dial-up to hang-up
Multilingual Capabilities
Unify system of vendor payment
Get unified view of vendor payment
Vendor portal for direct engagement
Cross Vendor loyalty program
Receive personalized discounts or promotions
Payment support programs
Connect with friends around products
Discover products through your community
Receive discounts in group purchases
Meet others while on hold
Customize product testimonials
Form groups for product crowdsourcing
Multi-format media hub
Contextual media recommendation
Notifications of human rep activity
Extended product trials
Sync with existing subscriptions
Return to content post-call
Customer Service Statistics
Despite billions of dollars spent each year, customer experience is still pretty bad
1
of customers feel that their expectations of customer service are always met
35
of customers have become angry when talking to customer service
64
of customers want to shop with companies which can meet their needs in realtime
67
of customers hang up the phone in frustration when they cannot reach a customer service representative
73
of customers fall in love with a brand because of friendly customer service representatives
Issues
Key issues for bad customer
service experiences
As part of their annual study, CCMC’s National Rage Study, found key reasons for low levels of customer satisfaction, notably issues around complaint-handling toll-free numbers, self-service offerings, expanded remedies to compensate complainants for their problems, corporate websites, and a host of other initiatives, have become standard company policies.
Outsourcing customer care contact center
Toll-free numbers too complicated
Agents aren’t empowered
Operations Understaffed
User unfriendly website
Enhance the Human Connection
Redefine the customer service experience
