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Consumer

Welcome to the future of customer service!

Teleperson presents a compelling investment opportunity in the customer experience (CX) space, addressing the significant pain points in customer service while creating new opportunities for both consumers and businesses. The company is developing a mobile-first platform that unifies and enhances customer service interactions across vendors, leveraging AI and contextual understanding to transform the traditional customer service model. Our Teleperson Concierge can support any need across 100% of the companies & brands you shop from!

88%

of consumers

believe customer service is more important than ever

85%

of consumers

are willing to go out of their way to do business with a company that has better customer service

64%

of consumers

believe that, no matter how much they enjoy the product, they will switch to another company if customer service is poor

Who we serve

Teleperson has reimagined customer service from the ground up, creating seamless experiences that work for everyone. Where customers and companies connect, everyone wins.

Forget the 1800 Number!

Welcome to how customer service should have been designed–around you! No more endless holds or repeating yourself—just efficient, enjoyable resolution.

Engage with any company, any time

Through Teleperson, contact any company or brand you shop with any time and any way you want! You’re in control!

Service Request Intelligence

Teleperson brings intelligence to customer service interactions with full history of every call.

  • AI analysis that identifies the nature of issues, assigns appropriate priority, and suggests relevant actions
  • Optimized navigation paths based on previous user experiences
  • Objective measurement of company responsiveness and resolution quality
Concierge

Teleperson represents a concierge designed to help you in any customer service need as well as offer insights on how best to engage and manage any brand you shop with

  • Concierge Everywhere
  • Support from Dial-up to hang-up
  • Direct-to-Human
Community

Connect with, learn from, and engage with customers who shop at the same brands as you!

  • Engage with your community by product
  • Discover products / services through your community
  • Receive discounts in group purchases
Email Sync

Teleperson's Email Integration system revolutionizes business communications by connecting with major email providers to create a seamless workflow between your customer service platform and inbox.

  • Smart classification that automatically categorizes incoming messages by priority and type
  • By integrating your email directly into your customer service workflow
  • Eliminate context switching, reduce response times, and maintain a comprehensive record of all customer interactions in one centralized location.
Document Analysis

Our Document Analyzer transforms complex documents into actionable insights using advanced AI technology. Simply upload any document or paste text to receive an intelligent analysis that extracts key information, identifies critical action items, and provides a concise summary—all within seconds.

  • Time savings by reducing hours of document review to minutes improved
  • Improved comprehension through structured summaries highlighting the most important elements
  • Your documents remain private while delivering powerful insights that help you make informed decisions faster

Teleperson frequently asked questions

What is Teleperson?

Teleperson is a mobile-first platform that unifies customer service experiences across multiple vendors, using AI-powered technology to enhance the connection between companies and their customers.

How does Teleperson's concierge work?

The Teleperson concierge uses ai to understand customer needs and context, then either resolves issues directly or connects customers with the most appropriate human representative. it maintains memory of all interactions across vendors to provide personalized service.

What is the Teleperson vendor hub?

The vendor hub is a centralized platform where consumers can manage all their vendor relationships, including payments, customer service interactions, and loyalty programs in one place.

Is Teleperson free to use for consumers?

The basic Teleperson app is free for consumers. A premium version is available for $4.99/month, offering additional features and an ad-free experience.

How does Teleperson protect customer data?

Teleperson employs a zero trust security framework and gives consumers control over how their data is viewed, managed, or monetized by companies on the Vendor Hub.

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READ THE LATEST NATIONAL CUSTOMER RAGE SURVEY FROM OUR PARTNER: CCMC

National customer Rage Study

A longitudinal Survey of Customer Sentiments Regarding Complaint-handling in the United State.

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