The Future of Customer Service: How Vertical AI Agents Are Changing the Game
If you haven’t heard about vertical AI agents, keep...
Jesse Hollander 14 Apr 2025
If you haven’t heard about vertical AI agents, keep reading (even if you have, you...
Jesse Hollander 1 Apr 2025
Customer service has undergone a remarkable transformation in recent decades. What began as simple person-to-person...
Jesse Hollander 22 Mar 2025
AI agents have transformed customer service, offering faster and more personalized support. This evolution spans...
Jesse Hollander 21 Jun 2024
Chatbots need to sound less…boty On what should have been an everyday transaction—the ability to take payment from a customer—there...
Jesse Hollander 15 May 2024
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say...
Jesse Hollander 26 Apr 2024
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should...
Jesse Hollander 15 Mar 2024
In a recent advisor call I was introduced to Alex Hormozi’s Value Equation, which is a neat qual/quant model to...
Jesse Hollander 11 Mar 2024
Organizing the chaos Before Truebill, a person’s subscriptions were all over the place—some that were paid monthly, some never used but...
Jesse Hollander 6 Feb 2024
To me, it was insulting. Clickity Click. The sound was to convince me that the chatbot with whom I was...
