From Human to Human to Bot to Bot
Customer service has undergone a remarkable transformation in recent...
Jesse Hollander 1 Apr 2025
Customer service has undergone a remarkable transformation in recent decades. What began as simple person-to-person...
Jesse Hollander 22 Mar 2025
AI agents have transformed customer service, offering faster and more personalized support. This evolution spans...
Jesse Hollander 2 Mar 2025
The Voice of the Customer: How AI is Reshaping Customer Service Expectations A recent press...
Jesse Hollander 15 May 2024
Everyone is an Amazon shopper but not every company is an Amazon This was a phrase we like to say...
Jesse Hollander 26 Apr 2024
The Beauty of Platforms When I think of pipes I immediately imagine Super Mario (anyone born in the 80’s should...
Jesse Hollander 15 Mar 2024
In a recent advisor call I was introduced to Alex Hormozi’s Value Equation, which is a neat qual/quant model to...
Jesse Hollander 11 Mar 2024
Organizing the chaos Before Truebill, a person’s subscriptions were all over the place—some that were paid monthly, some never used but...
Jesse Hollander 6 Feb 2024
To me, it was insulting. Clickity Click. The sound was to convince me that the chatbot with whom I was...
