Pricing for Business
Predictable pricing. No per-resolution lottery.
Four tiers, monthly or annual (save 15%), flat conversation caps, transparent overage rates. Updates pushed centrally so you never redeploy. Cancel any time.
Agent
Just the agent on your site — no integrations, no overhead.
Includes300 conversations / month
Overage$99 per 1,000 over
- 300 conversations / month
- Industry-tuned personas (banking, retail, healthcare, insurance, SaaS, travel)
- Analyzes any website visitors share (live URL fetch + grounded reply)
- Cites your knowledge base — upload docs, RAG retrieval on every turn
- Books meetings on the spot
- Emails the transcript with an LLM recap + suggested next steps
- 1 language (English only — multilingual unlocks at Starter)
- Standard 'Jessica' branding + Teleperson watermark
- Email support, 2-business-day response
- Auto-updates from Teleperson core
Starter
Test the water on a single brand.
Includes1,000 conversations / month
Overage$79 per 1,000 over
- 1,000 conversations / month
- 1 contact center integration included
- Adapts to your industry — banking, retail, healthcare, insurance, SaaS, travel personas
- Analyzes any website visitors share (live URL fetch + grounded reply)
- Cites your knowledge base — upload docs, RAG retrieval on every turn
- Books meetings on the spot
- Emails the transcript with an LLM recap + suggested next steps
- Remembers visitors across visits (opt-in, device-local)
- Tunable persona — free-text brand voice instructions
- 1 language
- Standard 'Jessica' branding + Teleperson watermark
- Email support, 1-business-day response
- Auto-updates from Teleperson core
Growth
Most popular — adds voice + brand customization.
Includes5,000 conversations / month
Overage$59 per 1,000 over
- Everything in Starter, plus:
- 5,000 conversations / month
- 1 contact center integration included
- Live voice calls (real-time, same agent as chat)
- Post-call CSAT rating + feedback capture
- Direct phone number — visitors can call the bot
- Up to 3 languages
- Rename the bot + custom brand color
- Own watermark (no Teleperson branding)
- Priority support, 4-hour response SLA
Scale
Full white-label across global support stacks.
Includes25,000 conversations / month
Overage$39 per 1,000 over
- Everything in Growth, plus:
- 25,000 conversations / month
- 1 contact center integration included
- All 7 supported languages (English, Spanish, French, German, Portuguese, Italian, Japanese)
- Full white-label — zero Teleperson references anywhere
- Custom integrations (Plaid, Salesforce, custom CRMs)
- Dedicated customer success contact
- 5 hours of consulting / month included
One-time setup
$129.99
Covers Vapi prompt wiring, knowledge-base ingest, embed snippet generation, and a kickoff call. Billed at signup.
Consulting hours
$250 / hr
Up to 10 hours/month. Above that triggers an enterprise conversation.
Additional integrations
$2,500 each
Every tier ships with one contact center integration (Five9, Genesys, Zendesk, Salesforce Service Cloud, etc.). Additional connectors are billed one-time per platform.
Enterprise
Co-define the agent stack with our team.
Unlimited conversations, agent-to-agent protocol access, dedicated infra, design-partner pricing locked across the contract. For brands actively shaping the category.
Compared to alternatives
How our pricing stacks up.
Most of the category sits in two places: cheap DIY widgets (Chatbase) and enterprise-only deployments (Sierra, Decagon, Ada, Maven AGI). Teleperson is between them on price and ahead on what’s in the box.
| Vendor | Entry price | Predictability | Typical setup |
|---|---|---|---|
| TelepersonUs | $499 / month | Flat tiers + transparent overage ($79 / 1k) | 1–2 days |
| Intercom Fin | $0.99 per resolution | Variable — scales with usage, hard to forecast | Days–weeks (depends on Intercom config) |
| Sierra | Enterprise only (custom) | Custom contract | Months |
| Decagon | Enterprise only (custom) | Custom contract | Months |
| Ada | Enterprise only (custom) | Custom contract | Weeks |
| Maven AGI | Enterprise only (custom) | Custom contract | Weeks–months |
| Forethought | Enterprise only (custom) | Custom contract | Weeks |
| Chatbase | $40–$500 / month | Tier-based with message caps | Hours (DIY widget) |
Capabilities, side by side
Updated May 2026. Claims sourced from each competitor’s public marketing. When in doubt we mark “partial” rather than “yes.”
| Capability | Teleperson | Intercom Fin | Decagon | Sierra | Ada | Maven AGI | Chatbase | Forethought |
|---|---|---|---|---|---|---|---|---|
Two-sided platform Both a consumer-facing surface and a brand-side platform — same agent stack, both directions. | ||||||||
Voice + chat in one assistant Single agent handles both modalities natively, not stitched together from two products. | ||||||||
Multilingual native voices Each supported language uses a native voice (not English-with-translation), with native STT pipelines. | ||||||||
Payment + commerce integrations Account / spend / merchant context wired in (Plaid, payments) — not just answering questions. | ||||||||
Agent-to-agent commerce Designed for machine-to-machine transactions and consumer-side agents talking to brand-side agents. | ||||||||
Cross-visit memory Remembers the visitor across sessions — name, track, prior actions — with explicit opt-in. | ||||||||
White-label / branded skin Per-tenant branding (colors, logo, voice persona) so the agent looks native to the host brand. | ||||||||
Consumer browser extension First-party extension that mounts on every company website the visitor uses — not just one brand's site. | ||||||||
Verified IVR call trees Curated phone-tree paths to a real human, surfaced when the agent can't resolve. | ||||||||
Pricing transparency Consumer pricing published; business pricing shaped by deployment scope rather than per-resolution lottery. |
Teleperson vs Intercom Fin
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Decagon
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Sierra
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Ada
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Maven AGI
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Chatbase
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Teleperson vs Forethought
- Two-sided platform
- Voice + chat in one assistant
- Multilingual native voices
- Payment + commerce integrations
- Agent-to-agent commerce
- Cross-visit memory
- White-label / branded skin
- Consumer browser extension
- Verified IVR call trees
- Pricing transparency
Capability data sourced from public marketing material; treat ⚠ as “available with caveats / via add-on” rather than an absolute. Competitor capabilities change frequently.
Want the per-vendor deep dives? See the full comparison hub →
Four tiers. Self-serve from $249/month.
Talk to us about your scale, brand, and integrations. We’ll find the right tier in the conversation.