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Consumer

Offer exceptional customer service every time

In today’s fast-paced business world, customer service can make or break your company. But with rising costs and increasing customer demands, how do you deliver exceptional service while staying competitive?

Meet Teleperson – your all-in-one customer service intelligence platform. We transform how businesses understand and serve their customers, while dramatically reducing operational costs.”

Through seamless integration with hundreds of contact center, BPOs, and other infrastructure, Teleperson empowers your customers with intelligent self-service options, while giving you deep insights into consumer behavior and competitive intelligence.

80%

of companies

plan to increase their level of investment in CX

71%

of brands

that excel at personalization are 71% more likely to report improved customer loyalty

56%

of CX treadsetters

are actively investing in using AI to personalize the customer experience

Who we serve

As AI continues to transform the customer experience, we see customer service and sales converge. Each customer touch point can and should result in increased customer delight. Teleperson is focused on being your customer engagement specialist, aligning your needs with those of each and every customer.

Upgrade your customer service

Leverage best-of-breed technologies built or partnered with Teleperson. Our agentic AI solutions means customer-centric support deigned around your customer.

Lead with superior CX

Elevate your customer experience with our cutting-edge technology platform. Drive loyalty, reduce costs, and turn support interactions into opportunities that strengthen relationships.

Increased Profit

As customer service and sales converge, Teleperson drives increased revenue and lower costs across the customer journey

  • Increase sales through highly engaged customers
  • Lower costs through Teleperson's robust offering
  • Increase profits across your company
Market Insights

Teleperson's market insights dashboard combines data from your contact center, surveys launched on the Teleperson platform, and both inferred and direct customer feedback

  • Generate insights to benefit muiltiple areas of your business
  • Launch market surveys for ad hoc or continuous insights
  • Integrate multiple data streams into a single dashboard
CX Advisory

Along with our robust platform offerings, Teleperson offers continuous reviews of your operations, strategy, and tech stack to ensure your customer experience is market leading

  • Ensure you're leading with best-of-breed technology
  • Continuous operations and strategy support for happier customers
  • Technical review across your tech stack for compliance and optimization

Teleperson frequently asked questions

What is Teleperson?

Teleperson is a mobile-first platform that unifies customer service experiences across multiple vendors, using AI-powered technology to enhance the connection between companies and their customers.

How does Teleperson integrate with our existing customer service infrastructure?

Teleperson seamlessly integrates with existing contact centers, BPOs, and customer service infrastructure through both API integration and custom solutions. Our platform enhances rather than replaces your current systems, providing additional intelligence and capabilities while preserving your existing investments.

What technical requirements are needed to implement Teleperson?

Basic implementation requires only API access to your customer service systems. For advanced features, we offer custom integration solutions based on your specific infrastructure and needs. Our team works directly with your IT department to ensure smooth implementation.

How does Teleperson ensure data security and privacy?

We employ a Zero Trust security framework and comply with major data protection regulations (CCPA, GDPR). All data is encrypted both in transit and at rest, with granular access controls and regular security audits.

How does Teleperson help reduce operational costs?

Cost reduction occurs through:

  • Automated routing and issue resolution
  • Reduced call volume through improved self-service
  • More efficient agent utilization
  • Lower training costs through AI-assisted support
  • Reduced need for multiple software solutions
How does Teleperson provide competitive intelligence?

We provide anonymized, aggregated insights about:

  • Customer behavior patterns across vendors
  • Industry benchmarks for service metrics
  • Cross-vendor customer journeys
  • Market trends and consumer preferences
  • Product and service gap analysis
What analytics and reporting capabilities does Teleperson offer?

Our analytics suite includes:

  • Real-time customer interaction tracking
  • Sentiment analysis and trend identification
  • Customer journey mapping
  • Competitive intelligence dashboards
  • Custom report generation
  • Predictive analytics for customer behavior
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READ THE LATEST NATIONAL CUSTOMER RAGE SURVEY FROM OUR PARTNER: CCMC

National Customer Rage Study

A longitudinal Survey of Customer Sentiments Regarding Complaint-handling in the United State.

Download Report