our Data, Your Trust: Our Commitment

Last Updated: March 19, 2025

At Teleperson, Inc. (“Teleperson,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform (the “Service”) or purchase access through our website. By using our Service or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following personal information from you when you sign up for, use, or purchase access to our Service:

• Contact Information: Email address, first name, last name, and phone number.
• User Type: Whether you are a consumer or a company.
• Payment Information: Credit card details or other payment data, collected via a secure payment page when you subscribe to the Service.

We do not collect additional personal information unless you voluntarily provide it (e.g., through support inquiries).

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your registration and manage your account.
• Process payments and subscriptions for access to the Service.
• Communicate with you, including sending service-related updates, promotional offers, or responding to inquiries.
• Improve our Service and develop new features.
• Comply with legal obligations or protect our rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., hosting providers, email delivery services) or processing payments (e.g., payment processors like Stripe or PayPal), under strict confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including payment data, from unauthorized access, loss, or misuse. Payment information is processed through secure, PCI DSS-compliant third-party payment processors. We do not store your full credit card details on our servers. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Choices

• Opt-Out: You may opt out of promotional emails by clicking the “unsubscribe” link in any email or contacting us directly. Service-related communications (e.g., account updates, payment confirmations) are mandatory and cannot be opted out of while you use the Service.
• Access and Update: You may review or update your personal information by logging into your account or contacting us at the address below.

6. Retention

We retain your personal information, including payment-related data, for as long as your account is active or as needed to provide the Service. We may also retain it to comply with legal obligations (e.g., tax or payment regulations), resolve disputes, or enforce our agreements.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.

8. International Users

Teleperson, Inc. is based in the United States and processes data in accordance with U.S. law. If you access our Service from outside the U.S., your information will be transferred to and stored in the U.S., where data protection laws may differ from those in your country.

9. GDPR – Additional Rights for EU and UK Residents

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR):

• – Legal Basis: We process your personal data based on your consent (e.g., for promotional emails), the necessity to perform a contract (e.g., to provide the Service or process payments), or our legitimate interests (e.g., fraud prevention).
• – Your Rights: You have the right to:
  •   Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to processing of your data.
  • Request data portability (receive your data in a structured, commonly used format).
  • Withdraw consent at any time, where processing is based on consent.
  • Exercising Your Rights: To exercise these rights, contact us at hello@teleperson.com or +1 (727) 999-0544. We will respond within one month, though this may be extended under certain circumstances.
  • Complaints: You may lodge a complaint with a supervisory authority in your country (e.g., the Information Commissioner’s Office in the UK or a data protection authority in the EEA).

10. CCPA – Additional Rights for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request, up to twice in a 12-month period, details about the categories and specific pieces of personal information we collect, use, disclose, or sell (if applicable), including payment data.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction or comply with legal obligations).
• Right to Opt-Out: We do not sell your personal information, including payment data. If this changes, we will provide an opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights (e.g., by charging different prices).
• Exercising Your Rights: To exercise these rights, contact us at hello@teleperson.com or +1 (727) 999-0544. We will verify your identity and respond within 45 days, extendable by an additional 45 days if necessary.
• Categories Collected: We collect email, first name, last name, phone number, user type (consumer/company), and payment information. We disclose this to service providers only for operational and payment processing purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Teleperson, Inc.
3131 Fish Hatchery Road
Fitchburg, WI 53713
Email: hello@teleperson.com
Phone: +1 (727) 999-0544