The customer support layer of the web
Why we built Teleperson on top of the page the customer is already on, instead of asking them to switch apps.
Teleperson · April 12, 2026 · 6 min read
Customer support breaks down at a specific moment: you're on a company's site, something is wrong, and the path to a real human is buried under three IVR menus, two chatbots, and a help center search that doesn't return your question.
Teleperson sits exactly there, on the page where the breakdown happens. The side-panel knows the company you're on, your relationship with them, and the verified path to a person. It is, intentionally, not an app.
This post walks through the design choices that fall out of that single decision: how the panel mounts, why we cache AI overviews at the company level, and why the chat co-pilot never sends two messages on one click.